Global Pressure Mounts for Apple as Brazilian Court Demands iOS Sideloading Within 90 Days
A Brazilian court has dealt a major blow to Apple’s tightly controlled ecosystem, ordering the tech giant to allow sideloading…
How Smart IVR Unlocks a Better Caller Journey
Smart IVR refers to Interactive Voice Response (IVR) systems that can recognize and respond to human speech. Unlike traditional IVR…
When to Use a Mesh VPN and Four Signs You Shouldn’t
A mesh Virtual Private Network (VPN) is a secure, flexible way for remote teams to communicate over the internet. Unlike…
Yes, Analog Phones Work Just Fine Over a VoIP Gateway
Thinking about switching to Voice over Internet Protocol (VoIP) so you can make calls over the internet instead of landlines?…
Strategies for Cloud Contact Center Platform API Management
Cloud contact centers connect agents with customers across multiple channels, including voice, email, SMS, social media, live chat, and more….
When to Use Cloud Network Security (And When to Avoid It)
From data storage to business applications and beyond, companies of all sizes rely on the cloud for day-to-day operations and…
Predictive Dialer vs Progressive Dialer (+ 3 Alternatives)
Before choosing between a predictive dialer and a progressive one for your outbound call strategy, you should decide your business’s…
SD-WAN vs VPN: How Many Tunnels Do You Need?
A virtual private network (VPN) is a marvelous tool for protecting people and their data while browsing the internet, especially…
RPA Contact Center: What Grindy Tasks Can it Get Rid Of?
RPA stands for robotic process automation. It represents some of the most cutting-edge technological developments of the modern era with…
Can You Replicate a Key Phone System In the Cloud?
Key phones are traditional desk phones with a central unit and handset. Able to support up to 50 users, they’re…