Will Your Network Traffic Analysis Spot Today’s Threats?
Network traffic analysis (NTA) is the practice of monitoring and interpreting the data flowing across your network to ensure performance,…
Worried About VoIP Security and Encryption? We Aren’t
Any modern business using a Voice over Internet Protocol (VoIP) phone system knows that maintaining security is essential for confidentiality,…
How Smart IVR Unlocks a Better Caller Journey
Smart IVR refers to Interactive Voice Response (IVR) systems that can recognize and respond to human speech. Unlike traditional IVR…
Network Packets: Understanding How the Internet Works (Easy)
Network packets are small units of data that are sent from one network device to another. When you send information…
When to Use a Mesh VPN and Four Signs You Shouldn’t
A mesh Virtual Private Network (VPN) is a secure, flexible way for remote teams to communicate over the internet. Unlike…
Yes, Analog Phones Work Just Fine Over a VoIP Gateway
Thinking about switching to Voice over Internet Protocol (VoIP) so you can make calls over the internet instead of landlines?…
Strategies for Cloud Contact Center Platform API Management
Cloud contact centers connect agents with customers across multiple channels, including voice, email, SMS, social media, live chat, and more….
When to Use Cloud Network Security (And When to Avoid It)
From data storage to business applications and beyond, companies of all sizes rely on the cloud for day-to-day operations and…
Predictive Dialer vs Progressive Dialer (+ 3 Alternatives)
Before choosing between a predictive dialer and a progressive one for your outbound call strategy, you should decide your business’s…
SD-WAN vs VPN: How Many Tunnels Do You Need?
A virtual private network (VPN) is a marvelous tool for protecting people and their data while browsing the internet, especially…