RPA Contact Center: What Grindy Tasks Can it Get Rid Of?
RPA stands for robotic process automation. It represents some of the most cutting-edge technological developments of the modern era with…
Can You Replicate a Key Phone System In the Cloud?
Key phones are traditional desk phones with a central unit and handset. Able to support up to 50 users, they’re…
How To Run a VoIP Quality Test and Improve Your MOS
A VoIP quality test measures the performance of your network connection. The test simulates a set number of calls on…
Exact Steps to Find Your Network Security Key On All Devices
Confused about network security keys? You’re not alone. This guide includes step-by-step instructions on how to find your network key…
6 Types of Network Address Translation: Which One to Use?
Network Address Translation (NAT) is one of the key technological concepts behind the performance of communication networks and the internet…
Why Router vs Firewall Really Only Matters at Work
Routers and firewalls are network security devices, sometimes grouped into business and home network packages or sold separately as dedicated…
What Is a Host Based Firewall and Is it Secure Enough?
A host-based firewall is installed and run on a single device, like a laptop, cell phone, or server. These firewalls…
What Does a Firewall Do To Protect My Home Network
A firewall is a security protocol that protects your internal network from the threats of the internet. It keeps an…
5 Reasons to Use a Stateless Firewall (+3 Key Downsides)
In networking, “state” refers to the context or session data of a current network connection. A stateful firewall, therefore, keeps…
DHCP: When to Use it (And When Not to)
The Dynamic Host Configuration Protocol (DHCP) automatically assigns unique IP addresses to your devices, along with other necessary details like…